FAQ
tk11 l Frequently Asked Questions
Cricket betting, security, mobile play, and withdrawals — clear and detailed answers to the most common questions from Bangladeshi players, all in one place.
From getting started at tk11 l to placing bets on BPL matches, withdrawing via bKash or Nagad, keeping your account secure, and using the site on mobile — questions can come up at every step. This page covers more than twenty questions arranged into five categories, useful for both new and experienced players across all games including tk11 l Casino and cricket betting. If you cannot find an answer, contact our 24/7 support team.
Cricket Betting
BPL and International Matches
Decimal odds of 2.25 means you get a total of ৳2.25 back for every ৳1 staked. Example: a ৳200 bet on Team A — if you win, you get back ৳450 (profit ৳250 + stake ৳200); if you lose, the ৳200 is gone.
In fractional format these odds are 5/4, and in American format +125. tk11 l lets you view odds in all formats, so you can choose whichever you prefer.
At tk11 l, BPL matches offer a range of markets including match winner, toss winner, total runs (over/under), top run scorer, number of wickets, powerplay score, and innings-by-innings handicap.
In live in-play betting, odds change as the match progresses, giving you the chance to reassess after every over. The same markets are also available for international T20 and ODI matches.
If a match is abandoned due to rain or any other reason and no result is declared, bets on that market are generally void and the original stake is refunded. However, if a result is determined via the DLS method, that result stands as final.
tk11 l's terms and conditions page describes each scenario in detail — it is worth reading before placing a bet.
In a multi-bet, the odds of all selections are multiplied together. Example: three selections at odds of 1.60, 1.70, and 1.90 — combined odds are 1.60 × 1.70 × 1.90 = 5.17 (approximately), so a ৳100 bet returns ৳517. However, if even one selection loses, the entire ৳100 is gone.
Multi-bets offer the chance for a larger payout but carry higher risk, so analyse each selection carefully before betting on tk11 l Bet.
Yes, tk11 l offers live in-play betting on the T20 World Cup, IPL, and other major international tournaments. Odds change quickly during a match, so placing a bet at the right moment can get you good value.
Bangladesh Tigers matches are also available in the live betting section. You can place live bets on mobile as long as you have a stable internet connection.
Account Security
Security and Privacy
Go to the tk11 l login page immediately, change your password, and log out of all active sessions.
Then inform the support team via live chat or email — they can temporarily suspend your account. Be ready to verify your registered mobile number and email. Acting quickly can reduce any potential loss.
Choose a password with at least 12 characters, including uppercase and lowercase letters, numbers, and special characters (!, @, # etc.).
Do not use your name, date of birth, or "123456". Using a password manager makes it easy to keep a unique and complex password for each site. tk11 l will never ask you to save your password.
Never. OTP, bKash PIN, Nagad PIN, and Rocket PIN are entirely personal — no tk11 l staff member or live chat agent will ever ask for them.
If anyone asks for this information over the phone or in a chat, they are a fraudster. End the conversation immediately and report it to our support team. More details are available on our Privacy Policy page.
The official tk11 l address is always tk11l.cam — check it in your URL bar. Fake sites often use the same logo and colours but have small changes in the domain (such as extra characters or a different extension).
Instead of clicking suspicious links, type the address directly in your browser. Having an SSL certificate (https) does not mean a site is safe, so verifying the domain is the most important step.
Support
Contact & Support
tk11 l has two support channels — Live Chat and Email.
Live Chat is the fastest option and can be started easily from any page on the site. Email is useful for sending detailed issues or documents. Both channels are available in Bengali and English.
tk11 l's support team serves in both Bengali and English. Bangladeshi players can ask questions in Bengali and receive replies in Bengali.
When starting a support chat, let the agent know your preferred language and they will respond accordingly. This is especially helpful when explaining complex matters related to payments or your account.
Before getting in touch, have the following information ready: your registered username or email, the date and time of the issue, the relevant transaction ID or bet reference number, and which device or browser the problem occurred on.
For payment-related issues, providing your bKash or Nagad transaction ID helps resolve the problem faster. Never share your OTP or password.
Yes. tk11 l's support service runs seven days a week, twenty-four hours a day. Day or night, holiday or the middle of a BPL match — you can reach us via live chat or email.
In urgent situations, such as when your account seems suspicious or a large transaction is stuck, contacting 24/7 live chat directly is the best option.
Mobile
Playing on Mobile
If you lose connection, tk11 l continues running on the game server and the result is saved. Once you reconnect and log in, you will see the latest state of the game.
In slot games, the result of a spin is determined in most cases before the connection drops, so the result will be visible once you reconnect. In live casino games, restore your connection quickly, otherwise the session may time out.
On Android, open tk11l.cam in Chrome, tap the three-dot menu at the top, and select "Add to Home screen". On iOS, open the site in Safari, tap the share icon at the bottom, then select "Add to Home Screen".
This creates an icon like an app and you will not need to open the browser each time. An APK version of the tk11 l app is also available through official channels.
On Android Chrome: Settings → Privacy and Security → Clear Browsing Data → check "Cached images and files" and clear. On iOS Safari: Settings → Safari → Clear Website Data.
After clearing the cache, the page will reload fresh, which usually fixes slow loading issues. If the slots section of tk11 l is not loading, try this first.
tk11 l works well on any Android or iOS device with a modern browser. The site is fully functional on Android 8 or later and iOS 13 or later.
Chrome, Firefox, and Safari give the best experience. If you are using an older browser, updating it will improve performance. The site also works fully on desktop and laptop computers.
Withdraw
Withdrawal
Yes. To withdraw from tk11 l, you must use a bKash, Nagad, Rocket, or Upay account registered in your own name. Withdrawals to someone else's wallet or bank account are not allowed.
This rule exists to ensure financial security and prevent fraud. Using the wallet registered to the mobile number you provided when creating your account will speed up verification.
At tk11 l, a withdrawal request is usually completed within 15 minutes to 2 hours. Once the verification process is done after submitting the request, the funds will reach your wallet.
If more than 2 hours have passed and the funds have not arrived, contact live chat with your transaction ID. Bank transfers may take a little longer.
The minimum withdrawal amount at tk11 l is ৳1,000. This same minimum applies to all methods — bKash, Nagad, Rocket, Upay, and bank transfer.
If your balance is below this amount, you will not be able to withdraw. The minimum deposit amount is ৳500. The same limit applies to all methods and there are no extra charges.
Yes, but the wagering requirement must be met first. For example: if you deposit ৳1,000 and receive a 200% bonus of ৳2,000, that ৳2,000 bonus must be wagered 20 times, meaning a total of ৳40,000 in bets must be completed.
Once this requirement is met, winnings earned from the bonus can be withdrawn. Full bonus terms are available on the Terms and Conditions page.
bKash withdrawals at tk11 l are generally completed within 15 minutes to 2 hours. The same timeframe applies to Nagad, Rocket, and Upay.
During late nights or periods of high demand it may take a little longer, but the target is to complete all withdrawals within 2 hours. Having your bKash number correctly linked to your account speeds up the process.
Still have questions? Talk to us directly
If you did not find your answer in the questions above, do not worry — tk11 l's support team is available seven days a week, twenty-four hours a day. For any question about deposits, bonuses, your account, or any game, they will assist you in both Bengali and English.
Live Chat
Start instantly from any page on the site — active 24/7
Email Support
For detailed issues or documents — monitored 24/7
Our team is always ready to assist with Responsible Gaming as well. Please note that all services on tk11 l are for players aged 21 and above. 21+