tk11 l's Privacy Policy

tk11 l places the highest priority on user privacy. This Privacy Policy ("Policy") applies to all individuals who use tk11 l's website, mobile application, and related services. By creating an account on the site or using any of our services, you are considered to have accepted the terms of this Policy.

This Policy should be read together with our Terms and Conditions. Together, both documents form the complete agreement between tk11 l and the user regarding the exchange of information. We reserve the right to update this Policy at any time, and any changes will be published on the site.

tk11 l collects two types of information from various sources — personally identifiable information and non-personal information. Details are provided below:

2.1 Information Provided Directly

Information you provide during account registration, verification, and use of services:

• Full name and date of birth
• Mobile number and email address
• Residential address
• National ID or passport number (for identity verification)
• Financial transaction details (payment methods: bKash, Nagad, Rocket, Upay, bank transfer)

2.2 Automatically Collected Information

Information collected automatically when you use our site or app:

• IP address and device type
• Browser version and operating system
• Login time, session duration, and list of pages visited
• Information collected through cookies and similar tracking technologies
• Referral source — which site you came from to reach our site

2.3 Information Received from Third Parties

We may receive limited information from identity verification agencies or payment processors where necessary. This collection is always carried out within the bounds of the law and restricted to necessary purposes.

The collected information is used for the following purposes:

• Account creation, identity verification, and security assurance
• Processing deposits, withdrawals, and other financial transactions
• Providing bonuses, promotions, and VIP benefits
• 24/7 customer support — in both Bangla and English
• Fraud prevention and detection of suspicious activity
• Service improvement and resolving technical issues
• Fulfilling applicable legal obligations

We never sell your information to third parties for advertising purposes without your consent. You can learn more about our values and commitments on our About Us page.

tk11 l applies industry-standard technologies and practices to protect user information. All data stored on our servers and databases is secured through SSL encryption.

4.1 Technical Security

• SSL/TLS encryption applied to all connections
• Passwords stored in encrypted form — never in plain readable form
• Regular security audits and vulnerability assessments
• Server access restricted to authorised staff only
• Automated monitoring system to detect suspicious activity

4.2 Data Retention Period

Your information remains in our system while your account is active. Even after an account is closed, certain information may be retained for a defined period due to legal requirements or potential dispute resolution needs. Once the required period ends, data is securely deleted.

tk11 l may share information with third parties in the following limited circumstances:

5.1 Service Provider Partners

Necessary information may be shared with trusted partners for payment processing (such as bKash, Nagad, Rocket, Upay), identity verification, and technical service operations. These partners are required to meet our privacy standards and may not use the information they receive for any other purpose.

5.2 Legal Obligations

We may be required to disclose information to comply with court orders, lawful requests from law enforcement agencies, or applicable legal requirements. In such cases, no information beyond what is legally authorised will be provided.

5.3 Business Transfers

In the event of a business merger or acquisition, user information may be transferred. However, users will be notified in advance of such an event, and the protections under this Policy will continue to apply.

tk11 l's site and app use cookies and similar technologies. Cookies are small text files stored on your device that help improve your experience using the site.

6.1 Types of Cookies

• Essential Cookies: Required to keep login sessions active and ensure security.
• Performance Cookies: Analyse how much time is spent on different parts of the site to help improve services.
• Functional Cookies: Remember language preferences and account settings.

You can control or disable cookies from your browser settings. However, disabling certain essential cookies may affect some site functionality.

As a tk11 l user, you have the following rights over your own information:

7.1 Right to Access

You may request to view what information we hold about you. After verification, that information will be provided within a reasonable time.

7.2 Right to Correction

If any information in your account is incorrect or outdated, you may contact customer support to have it corrected. Name, address, and other personal details can be updated.

7.3 Right to Deletion

In certain circumstances you may request that your information be deleted. However, in cases of legal obligations or ongoing disputes, it may not be possible to delete all information immediately.

7.4 Right to Object to Processing

You may object to certain types of processing, such as sending marketing messages or data analysis. Contact our support team to exercise this right.

All services of tk11 l are exclusively for individuals aged 21 and above. We do not knowingly collect or store personal information from anyone under the age of 21. This is ensured through an age verification process at the time of account registration.

If it becomes known that information of a minor has been collected, that information will be deleted immediately and the associated account will be closed. Detailed guidance on building responsible gaming habits is available on our Responsible Gaming page.

tk11 l primarily serves users in Bangladesh. However, for the purpose of providing technical services, information may sometimes be transferred to servers in other countries. In such cases, international-standard data protection measures are ensured, and the security of information is maintained through legal agreements with third parties.

tk11 l may update this Privacy Policy at any time. For significant changes, a notice will be published on the site and the "Last Updated" date at the top of the document will be revised. Continued use of the service after changes are made will be taken as acceptance of the updated policy.

10.1 Contact Information

For any questions or complaints regarding this Privacy Policy or your information, please contact our support team:

• Live Chat: Log in to the site and use the direct chat feature (available 24/7)
• Email: [email protected]

Our customer support team provides service in both Bangla and English, seven days a week, twenty-four hours a day. For answers to common questions, visit our detailed FAQ section.

By creating an account on tk11 l or using its services, you confirm that you have read, understood, and fully accepted this Privacy Policy. You also confirm that you are at least 21 years of age and are legally capable of giving this consent on your own behalf.

This Policy has been written in Bangla and will be interpreted in accordance with the laws applicable in Bangladesh. In the event of any dispute over the interpretation of any provision, the decision of tk11 l shall be considered final.